â You have 30 days from delivery to return a product if you are not satisfied, with a full refund of the amount paid â no questions asked.
Consumers resident in the EU have 14 days from receipt to withdraw from the contract under the EU Consumer Rights Directive (2011/83/EU). EASY PEASY GROUP LIMITED voluntarily extends this period to 30 days for all customers, anywhere we ship.
Contact us within 30 days of delivery by writing to info@insoltech.com. Please include:
We will send detailed return instructions within 24 hours.
The product must be returned:
Normal signs of inspection are accepted â you may examine the item as you would in a physical store.
The return shipping cost is borne by the customer, except in these cases where EASY PEASY GROUP LIMITED also covers return shipping:
The refund is issued within 14 days of receiving the returned product, by bank transfer to the IBAN provided. The refund covers the full amount paid, excluding any return shipping costs borne by the customer.
In case of a defective or non-conforming product, you have the right â at your choice â to:
For EU consumers, the legal guarantee of conformity covers products for 2 years from delivery, under Directive (EU) 2019/771.
For any question about refunds and returns: info@insoltech.com